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   Sep 21

Calls to Lifeline surge

LIFELINE has experienced a surge in calls over the last 12 months.
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The established crisis support hotline recorded a historic spike, receiving the highest number of calls since the service began in 1963.

Claire Leslie, Lifeline South Coast Marketing and PR manager, believes the increased number of people reaching out to their service was a reflection on the tireless work from their volunteers.

“I think really, from our perspective, it’s all to do with our ability to answer more calls,” Mrs Leslie said.

“There is always a demand for our service. It is great people are getting in touch with Lifeline, I think we are just getting better at answering more calls.

“We have the support of some wonderful volunteers who sit on our phones and take calls, they rise to the challenge and get those calls answered.”

Volunteers answered more than 800,000 calls nationally in the year to June 30 from people in crisis or needing support, the South Coast service received 17,193 of those callers.

Lifeline South Coast executive director Grahame Gould said the increase in calls might not be a negative phenomenon.

‘‘People are more open to talking, people are dealing with all kinds of complicated situations that aren’t always working out for them,’’ Mr Gould said.

Lifeline is a confidential 24-hour service available to anyone on 13 11 14.

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